|
CARING FOR YOUR HOME
The Homeowner's Guidelines apply to the standard condition
in most homes built by . To remain
current with the industry, we may substitute materials
or change the procedures we use in constructing your
home. Please note that should this occur or if you have
purchased a custom option in your new home, the information
below may not apply. If you have any questions, please
send your inquiry to our Customer Service Department.
The address is:
Customer Service Department
100 Springhouse Drive, Suite 105
Collegeville, PA 19426
For Your Information
Most of the materials utilized in the construction of
new homes go through a curing or drying stage. As this
common process takes place, your new home will settle
and there may be some minor cracks - especially
most cases, the cracks are not structural and easy to
repair. The links below will provide you with information
on how to best deal with this normal settlement and
shrinkage process, in addition to other important facts
about your new home.
For more detailed information on what is covered in
your Homeowner Warranty, please refer to the
Warranty Guidelines Directory.
WARRANTY GUIDELINES
will warrant your new home for a period
of one year from the date of your settlement. We warrant
against all major structural defects which result from
defective materials or workmanship. The categories we
have listed here will give you more detail concerning
these warranty issues. If, after visiting these links,
you still have a question, please send your inquiry
to Customer Service Department, ,
100 Springhouse Drive, Suite 105,
Collegeville, PA 19426.
Most material used in new construction goes through
a curing or drying stage. As this inevitable process
occurs, your home will settle and cracks may occur,
especially where two different building materials join.
fortunately, these cracks are very seldom structural
in nature and most are easy to repair. For tips on how
you can repair many of these situations, please refer
to the Caring for your Home Directory.
Back To Top
WARRANTY PROCEDURES
This is a short excerpt from the Warranty Booklet given to
you with your selections that outlines our procedure
for reporting a service item. Please make a concerted
effort to read through your Warranty Booklet and familiarize
yourself with our entire warranty policy. You may also
view the warranty procedure and guidelines here on our
web site: Caring for your Home Directory
and Warranty Guidelines.
-
Although there is a tendency to call about service items as
soon as they are discovered, we ask that you do not
do this unless it is of an emergency nature.
- An emergency exists if the safety of your home or family
is in immediate danger. Many situations can be controlled
without taking emergency measures by utilizing the
separate plumbing cut-off valves at your fixtures
or in the basement or the electrical circuit breakers
located in your home. Please familiarize yourself
with their locations now in case an emergency ever
arises.
-
If you do experience an emergency during normal business
hours, contact our Customer Service Department at
610-825-3435, Ext. 336. If you have an emergency at
night or on the weekend, please leave a message on
the Customer Service Department's voice mail. It is
checked periodically and a representative of our company
will get back to you.
- We
have found that it is best if you accumulate a list
of items as you become accustomed to your new home.
Submit them, in writing, to our office so we can attend
to them in an organized manner. This will cause you
less disturbance and allow us to serve you and your
neighbors better. We accept one list of warranted
items approximately 45 to 90 days after you have settled
your home. For your convenience, you may print out
a copy of this form:
Forty Five Day List printable form
or complete it on-line:
Email Forty Five Day List.
Toward the end of the first
year in your home, please let us know in writing of
any warranty items that still need attention and we
will contact you for an inspection of these items.
- We
would ask that you please do not report service items
to sales or field personnel.
All request for service should be sent in writing to:
Customer Service Department
100 Springhouse Drive, Suite 105
Collegeville, PA 19426
Requests may be faxed to:
Customer Service
484-902-8004
A copy of your request will be placed in your warranty
file and another copy will be sent to the job superintendent
to make an appointment with you to go over your repair
list. The service request will be monitored until
it is completed.
Work orders should be completed within a 30 to 45 day period
after the item has been inspected by a representative
of our company and a work order has been issued. If
a replacement item has to be ordered, it could take
longer. Please feel free to call our Customer Service
Department if your work orders are not completed within
this time frame and we will be happy to give you an
update.
Welcome to our community and may you enjoy your new home.
Back To Top
|
